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-  Orders are processed within 24 hours of receipt of the order
-  First Class delivery is normally within 48 hours unless requested otherwise
-  All packages above 2 kg will be delivered by parcel delivery, signature is required
-  Packages can be delivered on specific dates when requested, please contact us by e-mail on
-  If at any time we have charged you extra on postage we will make a partial refund through PayPal  for the balance
-  Where possible we will try and reuse boxes (in perfect condition) and because of this we DO NOT  charge for packaging
-  All countries other than UK please contact us for shipping prices
- Customers ordering from other countries are responsible for their country's charges for customs and taxes.    
- Any 
goods returned by customs back to us the customer will be refunded for the GOODS only, shipping and 
  incurred will still be payable by the customer.
  Balance of monies will be refunded once the goods have          been 
returned and checked.  Goods returned must be in the same condition as they were originally 
-  All porcelain slip is sent by courier 

PLEASE NOTE due to continuous changes to shipping prices we may have to send you an invoice for extra shipping charges specially to countries outside United Kingdom.